Find answers to frequently asked questions, such as placing an order, checking the status of an order, configuring an application and more.
Please contact us by phone, email or online chat anytime. We are always glad to hear from our customers!
What territory does PTI cover?
- We serve all areas of Utah, Arizona, Colorado, New Mexico, North Eastern Nevada, Idaho, Montana and Wyoming and El Paso, Texas. View Regional Line Cards
How do I request a quote?
- Please email product specifications to quotes@process-tech.com. A quote will be emailed to you within 24 hours.
How do I place an order?
- Please email purchase order to orders@process-tech.com.
How can I request an order acknowledgement or check the status of an order?
- Please include PO# in an email to orders@process-tech.com or chat with customer service online.
Does PTI have walk-in counter sales?
- Yes, our warehouse is open 7:30am-4:30pm, Monday-Friday:
1955 W Industrial Circle
Salt Lake City, Utah 84104
Do you provide site surveying, including machine standards recommendations?
- Yes, please email or call your local PTI Sales Rep to visit your site and create a customized solution and electrical and controls machine standards recommendation.
Can you provide drawings / data sheets?
- Yes, the quickest method is to provide the part number and your email address via our online chat feature.
How does our company apply for Net30 terms with PTI?
- Send a completed credit application – including the Company Contact Information page, a signature on the Authorization to Obtain Credit page, and a signature on the final page of our Terms and Conditions Agreement – to jessicao@process-tech.com.
If we don't want to apply for terms, can we pay by credit card?
- Yes! Just send in our credit card authorization form with your order to orders@process-tech.com, or give your card information to a customer service rep if you’re placing your order over the phone.
How can I get a copy of an invoice or credit card receipt?
- Send your request to jessicao@process-tech.com. A PO number or order acknowledgement number is helpful in finding an invoice. A date of charge and/or charge amount is helpful in finding a credit card receipt.
